Refund policy

Return and Refund Policy

Last updated: October 6, 2026

At StrapOEM, we want you to be fully satisfied with your purchase. If you are not happy with your order, this policy explains how returns and refunds work.

1. 30-day returns

You may return unused items in their original condition and packaging within 30 days of the delivery date for a refund or exchange. To start a return, please contact us at sales@strapoem.com with your order number. Please do not ship items back before receiving our return instructions and return address.

2. Return shipping

For change-of-mind returns, the buyer is responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot be responsible for packages lost in transit on their way back to us.

3. Defective or incorrect items

If you receive a defective item or the wrong item, please contact us at sales@strapoem.com within 30 days of delivery with your order number and photos of the issue. We will arrange a free replacement or a full refund (including original shipping costs) at no cost to you — no need to return the item unless we ask you to.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 7 business days. Please note that original shipping charges are non-refundable, except where the return is due to our error.

5. Exchanges

If you need to exchange an item for a different size or variant, please contact us first. Exchanges are treated as a return plus a new order; return shipping for exchanges is the buyer's responsibility.

6. Wholesale and OEM orders

Wholesale and OEM orders are handled on a case-by-case basis. Please contact us at sales@strapoem.com to discuss any quality or shipment issues.

7. Contact us

Questions about returns or refunds? Email us at sales@strapoem.com and we will get back to you within 2 business days.

StrapOEM
Operated by Ji'an Zhong'er E-commerce Co., Ltd.